Policy/FAQ
POLICY + FAQ
Thank you for shopping Arch.
Everything you need to know about ordering, shipping, caring for your Arch pieces, and more.
ORDERS
How long does it take to process my order?
Please allow 3-5 business days for your order to be processed and prepared for shipment. Processing times do not include weekends or holidays.
Once your order has shipped, you’ll receive a confirmation email with tracking information.
Can I change or cancel my order after it has been placed?
We begin processing orders as quickly as possible. If you need to make a change to your order, please contact us as soon as possible at hello@loungewitharch.com.
While we’ll do our best to accommodate your request, changes or cancellations cannot be guaranteed once an order has entered processing.
Can I change my shipping address?
If you notice an error in your shipping address, please contact us at hello@loungewitharch.com as soon as possible.
SHIPPING
When will my order arrive?
Orders are processed within 3–5 business days.
Once shipped, orders sent via USPS Ground Advantage typically arrive within an additional 2–3 business days.
Please note that shipping estimates begin once your package has been accepted by the carrier and do not include order processing time, weekends, holidays, or unexpected carrier delays.
How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email containing your tracking information.
Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.
Do you offer international shipping?
At this time, Arch ships within the United States only. We hope to bring the Arch experience to more destinations in the future.
Join The Inner Circle to be the first to know about shipping updates, new collections, and everything happening in the World of Arch.
RETURNS + EXCHANGES
What is your return policy?
Due to the nature of our products and limited collection quantities, all sales are final.
We do not accept returns or exchanges. We encourage you to review product descriptions, sizing information, and your order details carefully before completing your purchase.
If you have questions about sizing or a product before ordering, please contact us at info@loungewitharch.com. We’re happy to help you find your best fit.
SIZING + FIT
How does the Arch Robe fit?
The Arch Robe is designed with stretch to gently follow the body while maintaining a soft, comfortable feel.
For the intended fit, we recommend selecting your usual size. If you are between sizes, we recommend sizing down.
Please reference our size guide on the product page for additional measurements and fit information.
How long is the Arch Robe?
The Arch Robe is intentionally designed with a full-length silhouette for an elegant, fluid drape. Exact length will vary depending on your height and proportions.
PRODUCT CARE
How should I care for my Arch pieces?
Your Arch pieces are designed to be lived in—and a little extra care will help preserve their softness, shape, and drape.
Wash separately in cold water.
For best results, lay flat to dry.
If using a dryer, dry the item by itself on a delicate setting.
Avoid high heat to help maintain the integrity and softness of the fabric.
RESTOCKS + COLLECTIONS
Will sold-out pieces be restocked?
Restocks will vary by product and collection. Some Arch pieces may return, while others may only be available for a limited time.
Join The Inner Circle and follow @loungewitharch on Instagram to be the first to know about restocks and new releases.
Will Arch release additional colors and products?
Yes. Arch is continuing to expand through thoughtfully designed collections, new silhouettes, and new colors.
Each collection is intentionally developed to offer a distinct Arch experience. Join The Inner Circle for first access to what’s coming next.
CONTACT
Still have a question?
We’d love to help.
Email us at hello@loungewitharch.com and please allow 24–48 business hours for a response.
For questions regarding an existing order, please include your order number so we can assist you as quickly as possible.